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Frequently Asked Questions

After purchase, download the .jar file from your orders page. Drop it into your server's /plugins folder and restart. Config files generate on first boot. See the plugin wiki for full setup.
Refunds are handled case by case. Digital products are generally non-refundable once downloaded. For custom development, refunds are available before work begins. Open a ticket first — we'll resolve it before considering a refund.
Check your console for errors. Make sure you're running Paper 1.20+. Verify your config has no syntax errors. If it persists, open a support ticket and include your server version, error logs, and config.
Our plugins are built for Paper/Spigot 1.20 and above. We recommend the latest Paper build. Older versions may work but are not officially supported.
Change your password from the Settings page when logged in. If locked out, contact us via Discord or the contact form with your registered email.
Simple plugins: 3–7 days. Complex systems with web integrations: 2–4 weeks. You'll get an estimated timeline when your order is confirmed. Progress is tracked on your Orders page.
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